I have to say this machine has exceeded my expectations so far. The machine arrived very well packaged. Unboxing and set up was extremely easy. I had it set up and my first test stitch done in less than an hour. Instructions were clear and easy to understand.I joined the Facebook official user group and customer service reached out to me on their own to offer help and support if I should need it. This is top notch customer service! Well done Poolin!This is my first experience with embroidery and everything included with this machine has made it a very enjoyable experience.When the time comes for me to upgrade to a multi needle machine, Poolin is the brand I will look into first! The whole experience has me excited to get this embroidery journey started!
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I got my EOC03 today and I absolutely love it!! The operation manual is so easy to follow and the machine is very user friendly!! I had it unboxed and first projects done within about 40 minutes!! The customer service is also so so great!! I worked with Holly Yang, Kai Tang, Kevin Xu, and Jody Wang and they even checked in today to make sure I received my machine and got it working properly! :) 10/10 recommend!!
Absolutely ?? great purchade
I just got this beautiful embroidery machine, I ran into a small issue, I called a technician from Poolin, And he was very patient and professional.
