PooLin Shipping Policy

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Delivery Timeframes

United States: Door-to-door delivery, approx. 5–9 business days

Canada: Door-to-door delivery, approx. 7–9 business days

United Kingdom: Door-to-door delivery, approx. 8–10 business days

European Union: Door-to-door delivery, approx. 8–10 business days

Australia: Door-to-door delivery, approx. 7–9 business days

Mexico: Door-to-door delivery, approx. 10–12 business days

Other countries and regions: Shipped from our China warehouse, estimated 25–45 business days, depending on the destination.Actual delivery time may vary due to customs clearance, destination, or third-party logistics arrangements.

Delivery times are estimates only and are not guaranteed. PooLin is not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, or other external factors.

Tax Information

All prices on this website exclude taxes.

During customs clearance, the courier company may collect taxes or duties based on your country/region’s regulations.

Please refer to your local customs or courier notice for exact fees. For more details, contact your local customs office.

Customers are responsible for any import duties, taxes, or customs fees imposed by their local authorities.

Order Processing Time

We typically ship orders within 3 business days after payment is received.

No shipments are processed on Chinese public holidays, Saturdays, or Sundays.

After holidays, orders will be shipped sequentially according to purchase time.

If order volume is high or product supply is limited, additional processing time may be required.

Once your order is shipped, the system will automatically update your tracking number, allowing you to track your order anytime.
Please note that processing times may be extended during peak seasons, inventory shortages, or unforeseen operational delays.

Special Circumstances

In cases of severe weather, transport interruptions, customs delays, or peak-season capacity limits, delivery times may be extended. We appreciate your understanding.

Undeliverable Orders & Shipping Issues

Some orders may be marked as “Delivery Not Supported” due to remote locations, shipping carrier restrictions, or invalid addresses.

If this occurs, please:

Contact your dedicated service representative, orClick Contact Us at the lower left corner of the website to reach customer support.

Due to time zone differences, replies may not be immediate.

Please leave your contact information, and we will arrange for a specialist to assist you as soon as possible.

Returns, Exchanges & Warranty

For details on returns, exchanges, and warranty services, please refer to our Return & Exchange Policy page.

Contact Us

If you have any questions or need further assistance, please reach us through:

Online Support: Chat

Email: poolinservice@100horse.com

We’ll get back to you as soon as possible with support and solutions.

Subscribe to PooLin Store and get $10 off your first order, exclusive perks included.

In honor of your dedication, may PooLin bring you more peace and joy.

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This is my first embroidery machine and I love it! It's been easy to figure out for the most part, and support was wonderful and quick to respond when I did have an issue. Would definitely recommend and I will be sticking to this brand for any future upgrades!

Exactly as described

Thank you so much for your kind feedback! 😊

We’re truly happy to hear that the product matched your expectations exactly as described. Your satisfaction means a lot to us at PooLin Store.

We sincerely appreciate your support and look forward to serving you again in the future. You’re always welcome back anytime!

Works

Works as promised. I use it to applique over crochet items

Nice product but you'll need a way to keep it safe.

Wash Away Embroidery Stabilizer12 inches x 25 yardsThis comes in a roll. Once opened there's no protection and it can unroll if you aren't paying attention to where you sat it. I would've secured some sort of storage solution before opening the roll, had I thought about it. I'm so used to using precut sheets, that it never crossed my mind.This stabilizer cuts well. It can be hooped without a problem too. I always leave more overhang than I need, just to be safe. Then the access can be trimmed away once properly secured in the hoop. So far, I've only used this on blank kitchen and hand towels. It's worked really well with minimal issues. I say that for the learning curve of getting to know a new product. I had to practice a few times to get the right results. But this stabilizer itself is perfect in my opinion.It doesn't even take that much water to remove it. You can wash your project in the washing machine. You can rinse it by hand. You can even spot touch with a wet rag if you wanted to. There's no sticky residue left behind no matter what method you use. And while this washes away easily, it's strong enough to complete intricate designs with my embroidery machine. I have a single needle where I have to stop and change colors. I haven't had any issues starting again after a thread change.Overall, this is a quality product. It's easy to use and you get a lot for your money. With 25 yards of stabilizer this roll is so much larger than the precuts I'm used to. I do recommend this water-soluble embroidery stabilizer. Although I would've liked packaging that was resealable or protective once opened. But that doesn't take away from the actual product.

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