Terms of Service

PooLin Terms of Service

Effective Date: January 1, 2025

Welcome to PooLin’s website, applications, and related services (collectively, the “Services”).

These Terms govern your use of the Services. Please read them carefully before use.

By using the Services, you agree to these Terms as well as any related supplementary terms and policies.

Use of Services

Eligibility: You must be at least 18 years old or use the Services with the consent of a guardian.

Lawful Use: You may not use the Services in any unlawful, fraudulent, or harmful manner that damages PooLin or others’ rights.

Account Information: When registering an account, you must provide accurate and complete information, and you are responsible for all activities under your account.

Please keep your password and login information secure.

Service Availability: We do not guarantee that all Services are available in all regions. You are responsible for complying with local laws when using the Services.

Products and Orders

Product Information: We strive to ensure the accuracy of product descriptions, images, and prices, but discrepancies may occur due to display differences or system errors.

Order Confirmation: After placing an order, we will send a confirmation email, but the contract is only established upon shipment.

Payment Methods: Orders are processed through third-party payment platforms (e.g., Shopify, PayPal, etc.), and you must comply with their terms of service.

Order Cancellation: We reserve the right to cancel orders in cases of insufficient stock, payment issues, incorrect information, or suspected fraud.

Shipping and Risk

Product Information: We strive to ensure the accuracy of product descriptions, images, and prices, but discrepancies may occur due to display differences or system errors.

Order Confirmation: After placing an order, we will send a confirmation email, but the contract is only established upon shipment.

Payment Methods: Orders are processed through third-party payment platforms (e.g., Shopify, PayPal, etc.), and you must comply with their terms of service.

Order Cancellation: We reserve the right to cancel orders in cases of insufficient stock, payment issues, incorrect information, or suspected fraud.

Returns, Exchanges, and Warranty

Return and exchange conditions are set forth in the Return & Exchange Policy.

Warranty services are detailed in the After-Sales Policy.

For returns not caused by product quality issues, users are responsible for related shipping and handling costs.

Intellectual Property

The content on this website, including text, images, logos, designs, and software, is owned by PooLin or its licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, or use it for commercial purposes without written permission.

User Conduct

You may not use the Services to:

Upload or distribute content that is unlawful, offensive, or infringes on others’ rights

Upload malicious software, viruses, or other harmful code

Infringe others’ intellectual property or privacy

Interfere with or disrupt the normal operation of the Services

Violations may result in suspension or termination of your account.

Disclaimer

The Services and website are provided “as is.” We do not guarantee that the Services will be error-free or uninterrupted.

PooLin is not liable for losses caused by uncontrollable factors such as network failures, hacking, or natural disasters.

To the extent permitted by law, we are not responsible for indirect, incidental, or consequential damages arising from your use of the Services.

Limitation of Liability

In any case, PooLin’s total liability to you will not exceed the amount you paid for the relevant order.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China.

Disputes arising from these Terms should first be resolved through friendly negotiation.

If negotiation fails, disputes shall be submitted to the People’s Court of Liangxi District, Wuxi, Jiangsu Province.

Contact Us

If you have any questions or need further assistance, please contact us:

Online Support:Chat

Email: poolinservice@100horse.com

We will provide prompt assistance and solutions.

Get 10$ off your first order Exclusive projects, new arrivals & members-only perks.

In honor of your dedication, may PooLin bring you more peace and joy.

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This is my first embroidery machine and I love it! It's been easy to figure out for the most part, and support was wonderful and quick to respond when I did have an issue. Would definitely recommend and I will be sticking to this brand for any future upgrades!

Exactly as described

Thank you so much for your kind feedback! 😊

We’re truly happy to hear that the product matched your expectations exactly as described. Your satisfaction means a lot to us at PooLin Store.

We sincerely appreciate your support and look forward to serving you again in the future. You’re always welcome back anytime!

Works

Works as promised. I use it to applique over crochet items

Nice product but you'll need a way to keep it safe.

Wash Away Embroidery Stabilizer12 inches x 25 yardsThis comes in a roll. Once opened there's no protection and it can unroll if you aren't paying attention to where you sat it. I would've secured some sort of storage solution before opening the roll, had I thought about it. I'm so used to using precut sheets, that it never crossed my mind.This stabilizer cuts well. It can be hooped without a problem too. I always leave more overhang than I need, just to be safe. Then the access can be trimmed away once properly secured in the hoop. So far, I've only used this on blank kitchen and hand towels. It's worked really well with minimal issues. I say that for the learning curve of getting to know a new product. I had to practice a few times to get the right results. But this stabilizer itself is perfect in my opinion.It doesn't even take that much water to remove it. You can wash your project in the washing machine. You can rinse it by hand. You can even spot touch with a wet rag if you wanted to. There's no sticky residue left behind no matter what method you use. And while this washes away easily, it's strong enough to complete intricate designs with my embroidery machine. I have a single needle where I have to stop and change colors. I haven't had any issues starting again after a thread change.Overall, this is a quality product. It's easy to use and you get a lot for your money. With 25 yards of stabilizer this roll is so much larger than the precuts I'm used to. I do recommend this water-soluble embroidery stabilizer. Although I would've liked packaging that was resealable or protective once opened. But that doesn't take away from the actual product.

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