Privacy Policy

PooLin Privacy Policy

Effective Date: January 1, 2025

PooLin takes your privacy and data security very seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website or purchasing our products, you agree to the terms of this policy."

Information We Collect

When you use PooLin’s website and services, we may collect the following information:

Personal Information: Name, email, phone number, shipping address, payment information (processed via third-party payment gateways).

Order Information: Purchased products, delivery addresses, transaction amounts.

Technical Information: Browser type, IP address, device information, access logs.

Cookies and Tracking Information: Used for website functionality, traffic analysis, and advertising optimization."

How We Use Information

We use your information to:

Process orders and payments, and fulfill product delivery

Provide after-sales and technical support

Improve website functionality and user experience

Send order updates, promotions, or marketing emails (you can unsubscribe at any time)

Prevent fraud and ensure transaction security"

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. Information may only be shared in the following cases:

Third-Party Service Providers: Such as payment platforms, logistics companies, and email service providers, only to complete orders and services.

Legal Requirements: To comply with laws, regulations, or government requests.

Business Transfers: In the event of a company merger, acquisition, or asset transfer, user information may be included as part of transferred assets."

We use Shopify to power our online store and process certain customer information. You can learn more about how Shopify handles personal information here:
https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies to:

Remember user preferences

Analyze website traffic

Provide personalized advertising

We may also use third-party analytics and advertising tools, such as Google Analytics and Meta Pixel, to better understand customer behavior and improve advertising performance.

You can disable cookies in your browser, but this may affect website functionality and user experience.

Behavioural Advertising

We may use your browsing behavior, purchase history, and interactions with our website to provide personalized advertisements and marketing communications through third-party platforms such as Google, Facebook, and other advertising partners.

You can opt out of certain targeted advertising services through your browser settings or advertising platform preferences.

Data Storage and Retention

Order-related information is retained for 5–7 years as required by law (e.g., tax, accounting).

Other information will be deleted promptly upon your request.

Cross-Border Data Transfer

As a global e-commerce platform, your information may be transferred to China or other countries/regions for processing.

We will take reasonable measures to ensure data security and compliance during cross-border transfers.

Privacy of Minors

PooLin’s website and services are intended for adults and not directed at children under 13.

We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.

Data Security

We use encryption, access controls, and other measures to protect your data.

However, please note that no method of internet transmission or storage can guarantee 100% security.

Your Rights

Under applicable laws, you have the following rights:

Access, correct, or update your personal information

Request deletion of your information (except where required by law)

Opt out of marketing emails or advertising

EU Users (GDPR)

If you reside in the EU, you also have the right to:

Restrict or object to our processing of your personal information

Request data portability (transfer your data to another service provider)

California Users (CCPA)

If you reside in California, you also have the right to:

Request disclosure of the personal information we collect and share

Request deletion of your information (except where required by law)

Opt out of the sale of your personal information.

Complaints and Appeals

If you have concerns about our data processing practices, you can:

Contact our customer service team directly

In the EU, file a complaint with your local data protection authority.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on our website, with the new effective date clearly indicated at the top.

Contact Us

If you have any questions or need further assistance, please contact us:

Online Support: Chat

Email: poolinservice@100horse.com

Company: 100 HORSE US INC
Address: 502 Valentine Industrial Pkwy Ext, Pendergrass, GA 30567, USA

We will provide prompt assistance and solutions.

Subscribe to PooLin Store and get $10 off your first order, exclusive perks included.

In honor of your dedication, may PooLin bring you more peace and joy.

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This is my first embroidery machine and I love it! It's been easy to figure out for the most part, and support was wonderful and quick to respond when I did have an issue. Would definitely recommend and I will be sticking to this brand for any future upgrades!

Exactly as described

Thank you so much for your kind feedback! 😊

We’re truly happy to hear that the product matched your expectations exactly as described. Your satisfaction means a lot to us at PooLin Store.

We sincerely appreciate your support and look forward to serving you again in the future. You’re always welcome back anytime!

Works

Works as promised. I use it to applique over crochet items

Nice product but you'll need a way to keep it safe.

Wash Away Embroidery Stabilizer12 inches x 25 yardsThis comes in a roll. Once opened there's no protection and it can unroll if you aren't paying attention to where you sat it. I would've secured some sort of storage solution before opening the roll, had I thought about it. I'm so used to using precut sheets, that it never crossed my mind.This stabilizer cuts well. It can be hooped without a problem too. I always leave more overhang than I need, just to be safe. Then the access can be trimmed away once properly secured in the hoop. So far, I've only used this on blank kitchen and hand towels. It's worked really well with minimal issues. I say that for the learning curve of getting to know a new product. I had to practice a few times to get the right results. But this stabilizer itself is perfect in my opinion.It doesn't even take that much water to remove it. You can wash your project in the washing machine. You can rinse it by hand. You can even spot touch with a wet rag if you wanted to. There's no sticky residue left behind no matter what method you use. And while this washes away easily, it's strong enough to complete intricate designs with my embroidery machine. I have a single needle where I have to stop and change colors. I haven't had any issues starting again after a thread change.Overall, this is a quality product. It's easy to use and you get a lot for your money. With 25 yards of stabilizer this roll is so much larger than the precuts I'm used to. I do recommend this water-soluble embroidery stabilizer. Although I would've liked packaging that was resealable or protective once opened. But that doesn't take away from the actual product.

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