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Product & Order Support
Need to check your order or shipping status, or have questions about returns or accessories?Contact our Product Support Team, and we’ll assist you as soon as possible.
Technical Support
Having trouble with your machine or software?Our Technical Team provides one-on-one guidance—from setup and connection to tutorials and troubleshooting.
Business Collaboration
Interested in becoming a PooLin distributor or retail partner?Or have ideas for marketing, events, or content collaboration?We’d love to hear from you.
Contact Details
Live Chat
Click the “Chat” button at the bottom right, or submit a ticket via our Help Center
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Phone
470-676-6789
Office Hours: Mon-Fri 7:00-17:00（PST）
Community Support
Sometimes, the best answers come from fellow creators.Join the PooLin Facebook Community to see how makers around the world bring their embroidery ideas to life.
Join the PooLin Community to see other creators’ experiences and tips
Our live chat is available for fast support, 24/7.
View FAQs and Tutorials (FAQ/Tutorial Page)
Our live chat is available for fast support, 24/7.Our live chat is available for fast support, 24/7.
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Browse our Video & Content Tutorial Library
Our live chat is available for fast support, 24/7.Our live chat is available for fast support, 24/7.
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In honor of your dedication, may PooLin bring you more peace and joy.