Machine arrived fast, customer service was great! Chris was incredibly helpful from putting the machine together to helping me with software updates. Very patient and nice, he helped me with the first steps and familiarize with the machine. Plenty of videos to get you started. Very happy with the purchase and looking forward to this embroidery journey!!
I am just learning how to embroidery and this was a big move for me. While there is a learning curve - if you are familiar with a sewing machine - you can soon get the hang of it. The couple of times I've gotten stuck I just reached out to PooLin x BAI and they were quick to respond. In addition, there are lots of helpful YouTube videos as well. I wouldn't hesitate to recommend this.
Love the machine, this is my first multi needle and Leo has helped me every step of the way! Can't recommend him more!
Absolutely love this stabilizer! It’s officially my go-to for almost every project. I use it on kitchen towels, notebooks, key fobs, and quilt squares, and it never disappoints. It keeps everything smooth and stable without being too stiff or bulky.It’s a nice medium weight—super versatile—and the quality is exactly what I’ve come to expect from Richword. It even fits in my 5x7 hoop (though I usually trim it down just a bit). I haven’t tried it on tees since I don’t embroider clothing, but I’m confident it would hold up beautifully.If you’re looking for a stabilizer that’s easy to work with, dependable, and gives professional results every time, this one’s a total win!