Machine arrived fast, customer service was great! Chris was incredibly helpful from putting the machine together to helping me with software updates. Very patient and nice, he helped me with the first steps and familiarize with the machine. Plenty of videos to get you started. Very happy with the purchase and looking forward to this embroidery journey!!
I am just learning how to embroidery and this was a big move for me. While there is a learning curve - if you are familiar with a sewing machine - you can soon get the hang of it. The couple of times I've gotten stuck I just reached out to PooLin x BAI and they were quick to respond. In addition, there are lots of helpful YouTube videos as well. I wouldn't hesitate to recommend this.
Love the machine, this is my first multi needle and Leo has helped me every step of the way! Can't recommend him more!
Purchased this machine not knowing anything about set up and the does and don't. Searched all over for support and could not get anyone to assist. I reached out to the manufacturer and spoke to Leo who gave me the best hands on support, my machine is now up and running. I highly recommend this manufacturer.