Whether you currently own a PooLin machine or another brand of sewing or embroidery machine, you may apply for the PooLin Upgrade Program.

There is no need to trade in or return your current machine. Once you submit your machine information and valid proof of ownership and your application is approved, we will email you a personalized purchase link based on the type of new machine you selected.

1. Upgrade Offers

Your upgrade offer is determined by the type of new PooLin machine you plan to purchase:

• New Machine Category: Eligible PooLin single-needle embroidery machines — Exclusive Upgrade Offer: 8% OFF
• New Machine Category: Eligible PooLin multi-needle embroidery machines — Exclusive Upgrade Offer: $150 OFF

The upgrade offer is calculated based on the product’s current sale price when your personalized purchase link is created.

Selected machine bundles may also qualify. Eligible models, bundles, and final prices will be shown through your personalized purchase link.

2. Eligibility

Applicants must meet the following requirements:

• Currently own a sewing or embroidery machine from PooLin or another brand;
• Provide valid proof of machine ownership;
• Plan to purchase an eligible new PooLin machine;
• Use the same customer information and email address provided in the application when placing the order;
• Have not used the PooLin Upgrade Program within the past 12 months.

There is no required upgrade path between your current machine and the new machine you select. You do not need to return, trade in, or stop using your current machine.

This program is intended primarily for individual customers and small creators. It is not available for resale, dealership purchases, or unapproved bulk orders.

3. Proof of Ownership

You may submit any one of the following:

• An order confirmation, receipt, or invoice for your current machine;
• An order screenshot showing the machine brand or model;
• A clear photo showing the brand, model, or full appearance of the machine.

If you only provide a machine photo, we may ask you to include a handwritten note showing your name or email address and the application date to confirm that the photo belongs to you.

If the submitted materials are unclear, incomplete, or insufficient to confirm ownership, we may request additional information.

4. Application Results

Approved

We typically email the application result and personalized purchase link within 1–2 days after submission. Reviews may take longer on weekends and holidays.

Additional Information Required

If the submitted materials are insufficient, we will email you with a request for additional information. Please respond within seven days. Applications may be closed if we do not receive a response within that period.

Not Approved

An application may not be approved if:

• Valid proof of machine ownership cannot be provided;
• The submitted information is false, incomplete, or inconsistent;
• Online images, another person’s documents, or other invalid materials are used;
• The same machine proof has already been used by another account;
• The applicant has already used the Upgrade Program within the past 12 months;
• The application is intended for resale, dealership purchases, or unapproved bulk orders;
• The selected product is not eligible for the Upgrade Program.

5. Using Your Personalized Purchase Link

• Once approved, your personalized purchase link will be sent to the email address used in your application;
• The link will show the eligible machine or bundle and its upgrade price;
• The link is valid for 14 days from the date it is sent;
• Each personalized purchase link may be used to complete one order only;
• Each approved application may be used to purchase one eligible machine or one qualifying machine bundle;
• The link is intended only for the approved applicant and may not be forwarded, sold, or shared;
• The customer and email information used at checkout must match the application information;
• If the link expires, you must contact us to reconfirm your eligibility, product availability, and price;
• A personalized purchase link does not reserve inventory. If the selected product sells out, you may need to wait for a restock or select another eligible model.

If you would like to change the machine or bundle selected in your application, please contact PooLin before placing your order so we can confirm the change and provide a new purchase link.

6. Offer Restrictions

• The upgrade offer is calculated based on the product’s current sale price when the personalized purchase link is created;
• The upgrade offer cannot be combined with other discount codes, Hero Discounts, member discounts, order-level promotions, dealer pricing, or other special offers;
• If you qualify for more than one promotion, you may choose which offer to use, but the offers cannot be combined;
• Gift cards may be used as a payment method, but they do not change the value of the upgrade offer;
• The upgrade offer does not apply to supplies, accessories, Mighty Hoops, gift cards, refurbished machines, clearance products, or other specifically excluded items;
• The offer cannot be applied to orders placed before the application was approved and cannot be added retroactively after checkout;
• Taxes and additional shipping charges are not included in the discount;
• The upgrade offer cannot be redeemed for cash or transferred to another account.

7. Application Frequency

• Each customer may use the Upgrade Program once every 12 months;
• Each proof of machine ownership may be used for only one successful application;
• Customers may not submit repeat applications using a different email address with the same customer information, payment information, or machine proof;
• Customers who own multiple machines or require a bulk upgrade may contact PooLin for an individual review.

The new 12-month eligibility period begins on the order date of the customer’s most recent Upgrade Program purchase.

8. Order Cancellations, Returns, and Refunds

Orders placed through a personalized upgrade purchase link remain subject to PooLin’s current shipping, cancellation, return, and refund policies.

If an order is canceled or returned:

• The refund will be based on the amount actually paid;
• The upgrade offer has no cash value;
• A used upgrade benefit will not automatically be restored;
• If an order is canceled or returned for personal reasons, the personalized purchase link will generally not be reissued;
• If an order is canceled because of a PooLin-related issue, product unavailability, or a required product change, we may review the application again and provide a new purchase link.

9. Eligibility and Link Management

PooLin reserves the right to reject an application, deactivate a personalized purchase link, or cancel a related order in cases involving:

• False, stolen, or repeatedly used machine ownership documents;
• Sharing, selling, or transferring a personalized purchase link;
• Repeated applications submitted through multiple accounts;
• Use of the Upgrade Program for resale, unauthorized profit, or other non-personal purchasing purposes;
• Any other activity that violates the Upgrade Program terms or PooLin Store policies.

PooLin may adjust eligible products and upgrade offers based on product availability, inventory, costs, or promotional arrangements. Any changes will not affect valid orders already completed through a personalized purchase link.