Exactly as described
I ordered my item on 6/7/26 and getting the item to me was stressful. I emailed customer service at poolin 3 times. 0n 6/22, I received a response saying it was out for delivery. The tracking said it is in Houston,TX, i live in South Louisiana closer to Mississippi. I’m very frustrated.
I finally received it today and the customer service was terrible. I would never order directly from them again.
I have uses ut yet, but I love the fact that the delivery was very quick. And their presalwa and paint sales support has been outstanding this far!
This foam is intended to be used with puffy embroidery fonts and designs on an embroidery machine. It took me awhile to find and purchase a puffy font that I liked. I decided to test it on a small project like a pencil case. I watched a quick video online about this product before starting and felt confident in using it. I'm pleased with the result. The foam comes in white and black. After stitching the design, the sturdy foam tore away cleanly and easily. Wherever the foam is visible in the stitching, the video advises that you poke it back in with a needle or use a heat gun to shrink the foam. I used a pin on those few spots and the font looks perfect now. I bought a second font and wouldn't hesitate to use this product again. I've used thread and other stabilizers from this company and overall am pleased with the quality of their products.
