Works as it should. Customer service is amazing!
Amazing and Smooth sailing! I bought this machine knowing it wasn't plug and play. You have to be realistic with any kind of new craft. Let me tell you, within 24 hours of having this little workhorse, I could not be happier. I still have a lot of learning to do, but I have the confidence to keep going! I ran it so long that when my bobbin was out, it warned me. It tells you exactly when you need to change thread colors (if your pattern is set up correctly). Comes with some super cute preinstalled patterns and good fonts. Enough to get you up and running and learning the ins and outs of your machine. If there are issues, chances are, it's user error-100% of the time in my instance with the 2nd machine. Learning to thread and rethread and rethread is pivotal and following the steps is very important. I am an experienced quilter and have been sewing for years, but never owned an embroidery machine, so I am very green when it comes to embroidery. This machine is amazing and easy to learn!! The bundle is amazing and literally comes with everything to need to learn how to use it. Stabilizer, thread, needles, scissors, everything. Need assistance? Tech support is phenomenal. Willing to make personalized custom videos walking you through exactly what you need to do (My first machine wasn't quite right, so I needed tech support, second machine, I did not need any tech support). Tech support checked in on me through the return of my first machine and continued to check in until my second was up and running. Tech support is top notch. I paid for my machine, not being paid for my review, just needed to get info out there that is machine is legit. If you are considering an embroidery machine, I would not hesitate to recommend this one. Pictured is my tester shirt. I'm not wasting a bunch of items learning my machine, so why not just learn different patterns and techniques on one item? I learned some things and improved with each pattern. My suggestion-after you order, find the Poolin YouTube and watch all the videos before your machine comes in and then again once it arrives. I can't say enough about this great machine!
This is my review I posted to their FaceBook page....I highly recommend you join that group. They have very helpful people from the company as well as group members. The EOC06 is worth the extra price from the EOC05. A bigger hoop is a must! The other extras on the 06 are good as well....My machine came Tuesday, bought off Amazon. I opened it up Wednesday, and after reviewing the directions, set it up and started having fun. It did a great job. A couple notes...1 - change out the bobbin, it came with sewing thread on it instead of embroidery bobbin thread.2 - Do not choose the same color in adjoining steps, lol, it does not stop stitching, cuts the thread and starts stitching the next step. That was interesting to find out while I was doing an applique part.3 - changed jump stitch cuts to 5, cuts almost every one now.4 - I can get the threader to work, but it will only grab one of the two strands of the embroidery thread causing a mess. (embroidery thread is 2 strands twisted together, if that makes sense) so I just use a hand threader for now.5 - I use a single spool thread stand I have for my sewing machine, it does great with this one also.This is a wonderful machine. I'm really glad I stumbled across it. I almost didn't buy it because I couldn't find where it cut jump stitches, and I wonder how many other people pass it by for that reason. The company really should mention that in the listings, a great feature to have. I hope they will add it. I wouldn't buy a machine that doesn't cut them, been there-doing that on an older machine...lolWish list...it would be nice if the embroidery foot height was adjustable for when you have thicker items and could use a little more space. Doesn't hurt to wish, right....So here are my first projects.1. My testing with the letter I on the machine for bobbin tension...it was good!2. My testing for thickness with a coloring doll. I think I'll keep using my other machine as the foot adjusts and gives it a little more room. The stitch out was still good though.3. My testing for applique, again, just pick different colors of thread on the machine screen so the machine will stop when it is suppose to.Great machine Poolin!!! Looking forward to using it alot!
Great starter machine. Some initial issues, but mostly my fault or bad file design. updated to 5 starts as machine works well and support has be very helpful and responsive with all random requests.